ACP-420 Managing Jira Service Projects for Cloud Certification. Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.

Reporting in Jira Software. Deliver value to customers faster with real-time insights at your fingertips. Jira Software enables teams to make data-driven decisions with agile reports, dashboards, and more. Bug fixing, issue tracking, document management, Gantt charts, and code management are the prime functionalities offered by Jira, one of the most popular project management tools. Jira project management tool is a great option for agile project management and is highly customizable. Also, there is a free Jira plan for up to 10 users with 2GB A new, more in-depth Enterprise Service Management section that covers additional use cases including how Marketing, Legal, and Facilities can use Jira Service Management. How a customer uses Jira Service Management to keep track of and share their whiskey collection with friends! :cheers: Hands-on tours of different product screens. Research alternative solutions to Jira Service Management on G2, with real user reviews on competing tools. Service Desk Software is a widely used technology, and many people are seeking easy to use, easily administered software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Go to Settings > Products. Select Configuration under Jira Service Management in the sidebar menu. Under Customize your help center, you’ll see a list of customization options available to you. Choose the relevant option, make changes, and select Save changes. Learn more about customizing your help center. Admins can use Jira Service Management’s Automation for Jira, to add a comment to all requests created by help-seekers that aren’t logged in. The automation rule can be configured at a global level, if you want to add automation to all service projects using the login-free portal, or it can be configured per project. Sample automation rule:

Customer service management is now available in all Jira Service Management plans! Our Premium and Enterprise customers have loved having dedicated customer service capabilities, so we’re bringing our customer service features to Free and Standard editions. This includes customer and organization profiles and developer escalations.

Jira Service Management. Get Jira for free. The #1 software development tool used by agile teams is free for up to 10 users - get started today.
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The scrum template is pre-formatted to help teams organize and plan their work within the Scrum framework. Scrum is one of the most popular frameworks for implementing agile. With scrum, the product is built in a series of fixed-length iterations called sprints that give teams a framework for shipping on a regular cadence. Use template.

View-Edit checklist from issue view, agile board, Jira mobile app or REST API. Create checklist templates and load items from a template any time. Set a default checklist for a project and issue type. Use headers or separate lists to group items. Use statuses like "In Progress" and "Skipped". Block issue transition if checklist is not completed.
Current state: 600 employees. 30+ service desks for our internal and external customers. 200+ Jira Software projects (not relevant for ITSM but just to show you the scale) Team of 10 people (inclucing the apprentices) for the internal IT. Only four request types in the main service desk: incident report, service request, service request with Mixed methodologies. Agile at scale. Jira Software is an agile project management tool that supports any agile methodology, be it scrum, kanban, or your own unique flavor. From agile boards, backlogs, roadmaps , reports, to integrations and add-ons you can plan, track, and manage all your agile software development projects from a single tool. Built for high availability and performance at enterprise scale. Download and try Jira Service Management Data Center free for 30 days. 2qHAezZ.
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    • is jira service management free